- Fulfil all orders received within 24 hours of receipt
- To achieve a pass rate of at least 88% for all students
- Provide 100% Service to all clients
- To meet with all Customers at least once every six months and determine levels of satisfaction.
- To produce a report of levels of satisfaction for review at each Monthly Sales Meeting
- To determine availability of required items and provide anticipated delivery date of any potential or actual delays within 1 day of identification
BS 7984 – Key holding and Response Services
This British Standard gives recommendations for the management, staffing and operation of an organisation providing keyholding and response services on a contracted basis. Specific recommendations are given on the organisation and its documentation including structure, finances, insurance, premises, sale of services, and drafting of contracts. Attention is drawn to the Private Security Industry Act which contains provisions for regulating the private security industry including keyholders.
