- Fulfil all orders received within 24 hours of receipt
- To achieve a pass rate of at least 88% for all students
- Provide 100% Service to all clients
- To meet with all Customers at least once every six months and determine levels of satisfaction.
- To produce a report of levels of satisfaction for review at each Monthly Sales Meeting
- To determine availability of required items and provide anticipated delivery date of any potential or actual delays within 1 day of identification
ISO 14001 – Environmental Management Systems
The newly revised BS EN ISO 14001:2004 specifies the requirements for an environmental management system (EMS), which provides a framework for an organisation to control the environmental impacts of its activities, products and services, and to continually improve its environmental performance. It applies to those environmental aspects which the organisation can control and over which it can be expected to have an influence. It does not itself state specific environmental performance criteria. BS EN ISO 14001:2004 is applicable to any organization that wishes to:
- implement, maintain and improve an environmental management system
- assure itself of its conformance with its stated environmental policy
- demonstrate such conformance to others
- seek certification/registration of its environmental management system by an external organization
- make a self-determination and self-declaration of conformance with this international standard.
