- Fulfil all orders received within 24 hours of receipt
- To achieve a pass rate of at least 88% for all students
- Provide 100% Service to all clients
- To meet with all Customers at least once every six months and determine levels of satisfaction.
- To produce a report of levels of satisfaction for review at each Monthly Sales Meeting
- To determine availability of required items and provide anticipated delivery date of any potential or actual delays within 1 day of identification
Quality Manual